Reading Time – 6 min Service blueprints are an essential tool for any service-oriented organization. They provide a detailed map of all the touch points between a company and its customers and can be used to improve service quality and…
Reading Time – 6 min This article is a crash course on journey mapping. Customer journey maps are a common tool for user experience design. They are typically used to show the progress of someone through a website or app…
Reading Time – 2 min User flow diagrams are a visual representation of how users interact with a website or app’s features. They can be used to show a user’s journey through a website, an app’s features, or a call-to-action.…